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Household Emergency Kit

UK emergency and helpline numbers

Last checked 14 November 2026 against official UK guidance.

Write these numbers on paper and keep them with your emergency kit. In a power cut your phone may run out of battery, and you may not be able to look things up online.

NumberWhat it’s for
999 or 112Emergency services (police, fire, ambulance, coastguard)
105Power cut (England, Scotland, Wales)
03457 643 643Power cut (Northern Ireland, NIE Networks)
0800 111 999Gas emergency (Great Britain)
0800 002 001Gas emergency (Northern Ireland)
0345 988 1188Floodline (England, Scotland, Wales)
111NHS non-urgent medical help
101Police non-emergency

Also write down

  • Your water company’s emergency number (it’s on your water bill).
  • Your GP surgery and nearest pharmacy.
  • Family, friends and neighbours – especially anyone who might need checking on.
  • Your home insurer’s claims line and policy number.
  • Your vet, if you have pets.

Set up emergency information on your phone

Most phones let you add emergency contacts and medical information – often called “ICE” or “Medical ID” – that emergency services can see without your passcode.

Sources

General guidance only. Not a substitute for official or medical advice. In an emergency, call 999.